Shipping Policy

Welcome to DegitalImporium. This Shipping Policy outlines the terms and conditions for the delivery of products purchased from our store. By placing an order with us, you agree to the details below.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email or phone if there is any significant delay.

2. Shipping Time & Delivery

  • We deliver orders across Pakistan using trusted courier partners such as TCS, Leopards, M&P, and others.

  • Standard delivery time is 3–7 business days depending on your location.

  • Rural or remote areas may take slightly longer.

⚠️ Please note: Delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or public holidays.

3. Shipping Charges

  • Shipping charges are calculated at checkout and displayed before you complete your purchase.

  • We may offer free shipping on certain promotions or when your order exceeds a specific amount (e.g., orders above Rs. 5000).

4. Order Tracking

  • Once your order is shipped, you will receive an email or SMS with your tracking number and courier details.

  • Tracking information may take up to 24 hours to become active on the courier’s system.

5. Wrong Address or Failed Delivery

  • Please ensure that your shipping address and contact number are accurate before placing an order.

  • If a package is returned to us due to an incorrect address or multiple failed delivery attempts, reshipping costs will be borne by the customer.

6. Damaged or Lost Packages

  • We take great care in packaging your order. However, if your item arrives damaged, please contact us within 24 hours of receiving it with clear photos or videos.

  • DegitalImporium is not responsible for packages lost or stolen after they have been marked as delivered by the courier.

7. International Shipping (Optional)

If you plan to ship outside Pakistan:

  • We currently offer international shipping to select countries.

  • Delivery times vary by destination (typically 10–20 business days).

  • Customs duties, import taxes, and other fees (if applicable) are the responsibility of the customer.

(If you do not offer international shipping, remove this section.)

8. Delivery Delays

  • Delays may occasionally occur due to factors beyond our control (e.g., strikes, customs clearance, natural disasters).

  • In such cases, we will keep you informed and assist in tracking your package.